The warranty ended, and there is no one left to call
The installing contractor has withdrawn from the project; you do not have the system documentation.
Maintenance and support after installation
If it fails at 03:00, who turns up?
We maintain the systems we install. On contracted sites we keep permanently employed staff on hand.
Similar facilities
Have we worked on a facility like yours?
The same system is not the same job in a factory, a hospital and a marina. Pick your facility type and we'll send you the scope of work we do for that type, along with a tailored quote.
Factory and production facility
Industrial zone and logistics centre
Hospital and university
Shopping centre, hotel and retail
Airport and terminal
Marina and port
Residential complex and housing development- Tell us your facility type and we'll describe similar work.Answered in writingTell us your facility type
Does this sound like you?
Plenty sell the installation; few stand behind it
There is a fault, but whose responsibility it is is not clear
Is it the product, the installation, or the software — the parties point at each other.
Periodic inspections stayed on paper
The maintenance records requested at inspection are incomplete, or were never kept at all.
Scope
What a maintenance agreement covers
Scope is written per site; what is common to all of them is a single point of contact and documented periodic inspection.
- Periodic inspection and reporting — records usable at audit
- Fault response, with an on-site response time defined in the contract
- Spare parts supply and critical-part planning
- Permanently employed on-site staff at sites under a maintenance agreement
- Taking over systems installed by another contractor
Answered before you ask
The five questions we get most about maintenance and service
How many hours after a fault is reported are you on site?
Response time is not a statement of good intent — it is a commitment written into the contract in hours. It is tiered by how critical the site is: a fire panel fault and a clock face stopping are not in the same class, and they are not met with the same response time.
When the agreement is signed, we list together which fault falls into which class, and tie the response time to that list.
What exactly does a maintenance agreement cover, and what does it not cover?
What is in scope is the list above. We write what is out of scope with the same clarity: damage caused by user error, power and network problems originating in the facility, changes made to the system by a third party, and replacement of equipment that has reached the end of its service life.
In a maintenance contract, the phrase "everything included" is a warning sign: an agreement with no out-of-scope list turns into a dispute at the first serious fault.
If another contractor did the installation, will you take over the maintenance?
We do. The process starts with a survey round: an inventory of the existing systems, brand / model / firmware version, the state of documentation and administrator passwords, past maintenance records, and any open faults.
At the end of the round we hand over three lists: the part that can be taken over as-is, what needs repairing before takeover, and the cost of that. We do not commit to a takeover without an assessment — taking on responsibility for a system someone else installed without having seen it damages you and us both.
Under what conditions is permanent on-site staffing possible?
The decision depends on four variables: the size of the site, the number of systems, its tolerance for downtime, and the length of the agreement.
In facilities that run without interruption — hospitals, refineries, continuous production — on-site staff is often more decisive than response time: the time spent travelling is eliminated. On smaller sites, periodic visits plus a defined response time is generally the more accurate model.
We work out together, during the site survey, which model fits your site. Our team is 42 staff.
Who takes care of spare parts?
On sites under a maintenance agreement, we do. Which parts count as critical is written item by item into the agreement.
For Trimbox, where we are the distributor, parts come directly from us; for the other brands we source them from the manufacturer.
Did another contractor install your system? Write to us, we will reply within 24 hours.
Send us your questionWe reply with a written quote.Authorisations
Brands we are authorised for
We are an Official Siemens Dealer, and for Siemens fire detection, gas detection, emergency announcement, gas suppression, access control and security systems we are also an Authorised Maintenance and Service company. We are the Authorised Distributor for Turkey for Trimbox, and an Authorised Dealer for Rotarex, Gorgy Time and Adder.
The authorisation in products
Trimbox product groups
The concrete side of that distributorship: we supply every group below on a project basis.
Quote
Tell us about your existing system, and we will work out the maintenance scope
Which systems exist, who installed them, when they were last checked — these three are enough. We come back with a written quote including a proposed scope and a response time commitment.
We'll prepare your written quote.Call or e-mail us.
Phone+90 553 213 45 39Weekdays 09:00–18:00.E-mailinfo@sedan.com.trA specification, a single-line diagram, or a few sentences — attach whichever you have.
Fill in the quote form